caji Terms & Conditions — Complete Guide

1. Introduction & Definitions

caji (hereinafter referred to as the "Platform", "we", or "caji") is an online gaming platform that provides casino games, sports betting, and related entertainment services for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between caji and each registered user of the platform ("you", "member").

By accessing, registering on, or using any service of the platform, you are agreeing to these Terms. If you disagree with any part of these Terms, please refrain from using the platform.

Definitions

• "Platform" — The caji website (caji.lat) and all its associated services.
• "Member" — Any person who has registered an account on caji.
• "Balance" — The amount of real money held in a member's account.
• "Bonus Balance" — Credits received from promotional offers, which are withdrawable upon meeting certain conditions.
• "Wagering Requirement" — The obligation to place a specified amount in bets before a bonus can be withdrawn.
• "KYC" (Know Your Customer) — The customer identity verification process.

2. Eligibility & Registration

The following eligibility conditions must be met in order to register and use services on the caji platform:

1. You must be 21 years of age or older. This platform is operated exclusively for users aged 21 and above.
2. You must register under your own name, providing accurate and complete information.
3. Each person may create only one account. Multiple accounts for the same person are strictly prohibited.
4. You must ensure that online gaming activities are not legally prohibited in your jurisdiction or place of residence.
5. Anyone involved in active fraud or deceptive activities is not eligible to register.

Registration Process

The information you provide at registration — name, address, mobile number, date of birth — must be accurate and kept up to date. Providing false information may result in account termination and forfeiture of any deposited funds or bonuses.

3. Account Management

The security of your caji account is entirely your own responsibility. The following rules apply to account management:

Account Security

• Keep your password stored securely and confidential — never share it with anyone.
• Avoid using passwords that are easy to guess.
• If you notice any unusual activity on your account, notify the support team immediately.
• Allowing any third party to use your account is strictly prohibited.

Identity Verification (KYC)

caji follows a KYC process to ensure a safe and transparent service. The following documents may be required for verification:

• A copy of your National ID (NID) or passport
• Any government-issued document proving your current address
• Proof of ownership of the payment method (screenshot of the mobile banking account)

Closing an Account

A member may request to close their account at any time through the support team. All valid balances must be withdrawn before the account is closed. Any bonus balance with unmet conditions will be cancelled.

4. Deposits & Withdrawals

caji operates a secure and fast payment system. The accepted payment methods on the platform and their associated terms are described in detail below.

Accepted Payment Methods

caji currently supports the following mobile banking methods: bKash, Nagad, Rocket and Upay. Please note that Rocket is the mobile wallet service of Dutch-Bangla Bank.

Deposit Limits & Rules

1. The minimum deposit amount is ৳500 — the same limit applies for each method.
2. The name on the deposit account and the caji account must match.
3. Deposits from a third party's account are not permitted.
4. The deposit process is generally automatic — however, there may be a slight delay if verification is required.

Withdrawal Limits & Rules

1. The minimum withdrawal amount is ৳1,000.
2. The standard withdrawal processing time is between 5 and 30 minutes.
3. Withdrawals must be made using the same method that was used for the deposit.
4. Withdrawals may be placed on hold if KYC verification has not been completed.
5. Completing the specified wagering requirement is mandatory before withdrawing from a bonus balance.

5. Bonuses & Promotions

caji runs bonus and promotional offers for its members. All bonuses come with specific conditions that must be followed.

Welcome Bonus

New members can receive a 120% bonus of up to ৳20,000 on their first deposit. For example: depositing ৳1,000 gives a ৳1,200 bonus, making a total balance of ৳2,200.

Wagering Requirement

The wagering requirement for the welcome bonus is 25 times the bonus amount. Wagering is calculated on the bonus amount only, not on the combined total of deposit and bonus. Example: ৳1,200 bonus × 25 = ৳30,000 in bets must be placed before the bonus can be withdrawn.

General Bonus Terms

1. Each bonus offer has its own expiry period. Unused bonuses will be cancelled after expiry.
2. Multiple bonuses cannot be combined at the same time unless explicitly permitted.
3. Winnings from bonus balance play are also subject to the wagering conditions.
4. caji reserves the right to withdraw any bonus or change its conditions, though the original conditions will apply to bonuses already accepted.
5. If evidence of bonus abuse is found, the account may be terminated.

6. Gaming Rules

All games operated on caji — slots, fishing, bingo, casino table games, and sports betting — are governed by specific rules.

Fair Play & Random Outcomes

All games on caji use a technically certified random number generator (RNG) that is completely unbiased and unpredictable. The outcome of each round is independent and not influenced by previous results.

Technical Issues

• If a game round is not completed due to a disconnection or server issue, caji will restore it according to the system logs.
• Any incorrect result displayed due to a technical error will be considered void.
• Games that were in progress during a server issue will be settled according to caji's decision.

Gaming Limits

Members can contact the support team to set limits on their deposits, bets, or losses. This is an important tool for responsible gaming.

Special Rules for Sports Betting

Specific rules apply when placing bets in sports markets. If an event is cancelled or postponed, the outcome of that bet will be settled in accordance with the relevant regulations.

7. Prohibited Activities

The following activities are strictly prohibited on the caji platform, and if any of them occur, the account may be terminated and legal action may be taken:

1. Creating multiple accounts or changing identity to gain bonus benefits.
2. Coordinated or collusive betting with the intent to abuse bonuses (Bonus Abuse).
3. Using automated bots or software to operate games.
4. Identifying or exploiting technical vulnerabilities in the platform.
5. Using the platform for money laundering or illegal financial activities.
6. Conducting transactions using another person's account or payment method.
7. Harassing or engaging in offensive behavior toward caji staff.
8. Attempting to manipulate the system through fraudulent means.

8. Limitation of Liability

caji is committed to providing an uninterrupted and reliable service to the best of its ability, however caji's liability is limited in the following areas:

Service Interruptions

The service may be temporarily unavailable due to technical maintenance, natural disasters, cyberattacks, or any other unavoidable cause. caji will not be held responsible for any losses resulting from this.

Third-Party Content

Games from various game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming) are available on caji. The outcomes and operation of these games are entirely the responsibility of the respective providers. caji is not directly responsible for any technical issues on their part.

Internet Connection

It is the member's own responsibility to ensure a reliable internet connection. caji will not be held responsible for any game or transaction disrupted due to a connection issue, however a fair resolution will be sought based on the system logs.

9. Privacy & Data Protection

caji places the highest importance on the privacy of members' personal information. To learn more about how your information is collected, used, and kept secure, please read our Privacy Policy.

Purpose of Data Use

• Verifying and securing accounts.
• Processing transactions and maintaining transaction history.
• Preventing fraud and money laundering.
• Improving member services and providing promotional offers (subject to consent).

SSL Encryption

All data exchanged on the caji platform is secured through SSL encryption. Your financial and personal information is transferred through completely safe and encrypted channels.

10. Responsible Gaming

caji believes that gaming is a form of entertainment — not a solution to financial problems. We encourage all members to play responsibly.

Self-Control Tools

caji offers members the ability to use the following tools:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit.
• Bet Limit: Restrict the maximum bet amount within a set period.
• Temporary Break: Temporarily deactivate your account for a set period when needed.
• Self-Exclusion: The option to stay away from the platform for an extended period or permanently.

caji is for individuals aged 21 and above only. It is every guardian's responsibility to prevent minors from creating an account or using the platform.

11. Dispute Resolution

If there is any dispute or complaint, caji will attempt to resolve it in a friendly manner.

How to Submit a Complaint

1. First, inform the support team about the matter via live chat.
2. If unresolved, send a detailed complaint to [email protected] by email.
3. Include your account ID, the date and time of the incident, the relevant transaction ID, and a description of the issue in your email.
4. caji generally completes the review of a complaint within working business days.

Final Decision

The final decision issued by caji's senior management will be considered binding. Server logs, game history, and transaction data will be treated as primary evidence in reviewing all disputes.

12. Changes and Termination

caji reserves the right to change, amend, or update these terms and conditions at any time.

Notice of Changes

Members will be notified by email or through the platform in case of significant changes. Continued use of the platform after changes have been made will be considered acceptance of the updated terms and conditions.

Account Termination

caji reserves the right to cancel an account without prior notice in the following cases:

• Any violation of these terms and conditions
• Detection of fraudulent activity
• Direction from law enforcement authorities
• At the member's request

Contact

If you have any questions about these terms and conditions, contact our support team — assistance is available in Bengali and English 24/7 via live chat and email at [email protected].