❓ Frequently Asked Questions
Answers to all your questions about caji
Deposits, withdrawals, bonuses, live casino, or account — find everything clearly explained on caji's FAQ page.
It is natural to have questions while playing at caji — especially if you are new. On this page we have organized the most frequently asked questions about deposit and withdrawal methods, welcome bonus terms, how the live casino works, and account-related topics by category. If you cannot find the answer to a question here, our 24/7 live chat support is always by your side.
Deposit Questions
The minimum deposit amount for each payment method at caji is ৳500. That means whether you use bKash, Nagad, Rocket, or Upay, you can add funds to your account with just ৳500 and start playing right away. Transactions below ৳500 will not be processed.
After logging in to caji, go to the Cashier or Deposit section and select bKash. Enter the amount and follow the instructions shown on screen — you will usually need to send money from your bKash app to a payment number. Once the transaction is complete, the funds are added to your gaming balance quickly.
Yes, Nagad is one of the supported payment methods at caji. Select Nagad in the deposit section, enter the amount, and complete the payment via the app or dial method. You can start from a minimum of ৳500, and the process is just as simple and fast as bKash.
caji does not charge any deposit fee on its end. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply a small service charge according to their own policy. Check the relevant wallet's terms and conditions for details on that charge. No additional deduction is made by caji on deposits.
Sometimes a balance update can take a few minutes due to network delays. Refresh the page and keep your transaction ID or reference number saved. If the issue persists, contact us directly via live chat or at [email protected] with that information — our support team will resolve it quickly.
How to Withdraw Money
To withdraw winnings from a bonus, you must first meet the wagering requirement. For the welcome bonus, the wagering is 25 times the bonus amount. For example, if you receive a ৳1,200 bonus, you need to place a total of ৳30,000 in bets. After the requirement is met, the full amount won becomes withdrawable.
Yes, for security reasons withdrawals can only be made to a mobile wallet (bKash, Nagad, Rocket, or Upay) registered in your own name. Transferring funds to someone else's wallet is not possible. This is to prevent fraud and ensure the safety of your funds.
At caji, the withdrawal process is typically completed within just 5 to 30 minutes. However, in some cases the verification process or the wallet's network may cause a slight delay. You can check the status of your request in the Cashier section.
Yes, caji is active 24 hours a day, 7 days a week. Withdrawal requests are accepted at night and on public holidays too, and the process is generally completed within 5-30 minutes. If you have any issues, 24/7 live chat support is ready to assist you instantly.
The minimum withdrawal amount at caji is ৳1,000. Withdrawal requests below this amount will not be accepted. Since the minimum deposit is ৳500, reaching this limit is easy after just a few wins.
Bonuses & Offers
After opening a new account at caji, a 120% welcome bonus is automatically added to your account on your first deposit — up to a maximum of ৳20,000. For example, if you deposit ৳1,000, you will receive a ৳1,200 bonus and your total balance will be ৳2,200.
No, the welcome bonus can only be received once per account — at the time of the first deposit. If the same person tries to claim the bonus by opening multiple accounts, it will be considered a violation of caji's rules and the accounts may be closed.
Wagering means you must place a certain amount in bets before you can withdraw the bonus money. At caji, this requirement is only 25 times the bonus amount — it is not added to the deposit. For example, if you receive a ৳1,200 bonus, you only need to wager ৳1,200 × 25 = ৳30,000 to meet the requirement.
Yes, bonuses have an expiry period. If the wagering requirement is not met within the specified time, the bonus and any winnings from it may be cancelled. The applicable expiry period at the time you receive the bonus can be seen in the bonus section of your account or on the promotions page. Play regularly to meet the requirement in time.
Live Casino
In live casino games, a real dealer runs the game from a studio via a live video stream. You can see and hear the dealer on screen from home, place your bets, and watch the results in real time. caji's live games run on technology from leading providers such as Evolution Gaming and Ezugi.
Absolutely. caji's live casino is fully mobile-friendly. Open caji.lat in the browser on any Android or iOS device and go to the live games section. Use Wi-Fi or a strong mobile internet connection for good streaming quality.
In roulette, the dealer spins a wheel and releases a ball. You bet on which number or color (red/black) the ball will land on. Betting directly on a single number gives a higher payout, while betting on red-black or odd-even gives a higher chance of winning. It is a good idea to choose lower-risk bets when starting out.
Yes, both Teen Patti and Andar Bahar are available in caji's live casino. Teen Patti is a popular South Asian card game where the player with the highest hand wins. In Andar Bahar, the dealer places a middle card and you bet on whether the matching card will appear in the "Andar" (left) or "Bahar" (right) pile.
Bet limits at live tables vary by game and table. Some tables are set with lower limits for new or cautious players, and some with higher limits for experienced players. The specific limits for each table are clearly displayed on screen once the game loads.
Member Account
Click the "Forgot password?" link on the login page and enter your registered email or mobile number. A verification code will be sent, which you can use to set a new password. If you still have trouble, contact us via live chat or at [email protected].
To change personal information such as your name or registered phone number, send a request directly via live chat or to [email protected]. After verifying your identity, our support team will help update your information. For security reasons, some changes may require verification.
There are a few common reasons for login issues: an incorrect password, Caps Lock being on, or the browser cache holding outdated information. Refresh the browser, clear the cache, and try again. If the problem continues, reset your password or contact the support team.
No, according to caji's policy, each person can only have one account. Opening multiple accounts is considered a violation of bonus terms and all accounts risk being suspended. If you have a problem with your existing account, contact support instead of opening a new one.
Joining caji is easy and quick. Just fill in your mobile number or email, password, and some basic information in the registration form and your account will be created. Please note, caji is only for those aged 21 and above.
Still have questions?
Our support team is always ready to help in Bengali. Chat with us directly on live chat or send us an email — you'll get a response quickly.
Log in to caji24/7 Live Chat | [email protected]