caji's commitment to responsible gaming
Gaming should be a source of fun — not problems. caji always puts player protection and mental wellbeing first.
and above only
Important notice: Online casino games are a form of entertainment. However, for some people they can lead to addiction. If you or someone you know is experiencing problems related to gambling, please contact caji support.
caji believes that responsible gaming is a matter of values. We follow various protection tools and policies to ensure that every player's experience on our platform remains safe, balanced, and enjoyable. On this page you can learn how caji works to protect you, and how you yourself can play responsibly.
Our goal is to make sure gaming never becomes a source of financial pressure or mental distress. While playing at caji, you remain in full control — from setting deposit limits to temporarily or permanently closing your account.
Our tools for your protection
Setting deposit limits
At caji you can set daily, weekly, or monthly deposit limits. Once a limit is set, the maximum amount you can deposit within that period is controlled automatically. It is an effective way to stay within your budget.
Time-out and breaks
If you feel you need a break for a few days, use the time-out feature. Your caji account can be temporarily suspended for a set number of days or weeks. During this period, logging in or placing bets will be completely blocked.
Self-exclusion
If you feel that gaming is having a negative impact on your life, you can apply for a long-term self-exclusion. Your caji account will be deactivated permanently or for an extended period.
Age verification
caji strictly ensures that only players aged 21 or above can use the platform. Completing the age verification process at account registration is mandatory. Accounts belonging to minors are cancelled immediately.
Setting bet limits
Not just deposits — at caji you can also set a limit on how much you place in bets per session. This feature helps you keep a clear head while playing.
24/7 support
caji's live chat and email support are active 24 hours a day, 7 days a week. Our team is ready to help in Bengali with responsible gaming or any other issue.
How to self-exclude
If you feel you need help with your gaming, follow the steps below.
Contact caji live chatUse 24/7 live chat from any page on the site to let our support team know you want to self-exclude.
Send a request by emailYou can email [email protected] with your account details and the duration of self-exclusion you are requesting.
Identity confirmationOur team will verify your identity and deactivate your account temporarily or permanently.
You will receive a confirmation messageOnce the process is complete, a confirmation message will be sent to your registered email address.
Benefits of setting deposit and bet limits
Setting limits at caji is straightforward and remains entirely in your control. Below are some key points about this feature.
Deposit limits can be set for three periods — daily, weekly, and monthly.
Lowering a limit takes effect immediately; increasing a limit is subject to a waiting period.
You will receive a warning message before reaching your limit.
Contact support to review or change your limits.
The minimum deposit amount is ৳500 — no transaction below this amount is possible.
All transactions via bKash, Nagad, Rocket, and Upay are completed securely.
Recognising the signs of problem gambling
Online gaming is an enjoyable form of entertainment, but it can sometimes get out of control. Watch out for the signs below and seek help promptly if you notice them.
You are spending more time and money than you planned when you sit down to play.
You find yourself playing repeatedly in an attempt to recover money you have lost.
You are giving gaming more priority than family, friends, or work.
Hiding your gaming or lying about how much you spend.
Feeling anxious, angry, or restless when you are unable to play.
Gambling with borrowed money or money set aside for essential expenses.
If you notice even one of these signs in yourself, do not delay — contact the caji support team. We do not judge; we help.
Get immediate help
The caji support team is always ready. Reach us through the following channels for any issue.
24/7 live chat — directly from any page on caji.
Email: [email protected] — you can write in Bengali.
Our support team speaks both Bengali and English. All your information will be kept completely confidential.
21+ age restriction and minor protection
caji provides services only to players aged 21 and above. Keeping minors away from online gambling is our ethical responsibility. Towards this goal, we take the following measures:
Completing the age verification process when opening an account is mandatory.
Additional verification procedures are applied to accounts that appear suspicious.
An account remains fully restricted until age is confirmed.
Accounts belonging to minors are cancelled immediately and any deposits are returned.
Parents can manage access controls on family devices.
If a minor attempts to access the site, report it immediately to [email protected].
To parents: If you suspect your child is using caji or any other online casino, please contact us without delay. We will act quickly.
Simple tips for responsible gaming
Follow these simple habits to keep every session at caji enjoyable:
Set a budget before you start playing and stick to it.
Do not keep playing in an attempt to recover lost money — that is the biggest risk.
Think of gaming as entertainment, not as a way to earn money.
Take regular breaks — do not play for long stretches at a time.
Do not play under the influence of alcohol, medication, or extreme fatigue.
Prioritise spending time with family and friends and pursuing other hobbies.
If something feels wrong, contact caji support without delay.
Withdraw your winnings — do not bet everything you have won again.
Keep in mind
caji is not just a casino platform — we are committed to building a responsible gaming environment.
৳500
Minimum deposit — never deposit more than you can afford.
24/7
Support is always by your side.
Questions about responsible gaming
Enjoy caji responsibly
Set deposit limits, play at your own pace, and talk to us whenever you need help. caji is always by your side.