caji's Privacy Policy — Your Data Is Our Responsibility

Introduction & Purpose of This Policy

caji is a safe and reliable online gaming platform operated specifically for players in Bangladesh. We believe that protecting the privacy of users' personal information is our fundamental responsibility.

The purpose of this privacy policy is to clearly inform you about what types of information caji collects, how that information is used, when it may be shared with third parties, and what steps we take to protect your information. This policy applies to caji's website, mobile platform, and all related services.

By using any caji service, you are considered to have given your consent to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us with any questions.

Information We Collect

caji collects only the information necessary to provide its services. The types of information collected are described below:

2.1 Information You Provide Directly

You provide the following information when you register with caji or use our services:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification — minimum 21 years)
• Address and country of residence
• Payment method details (bKash, Nagad, Rocket, Upay account information)
• Documents submitted for identity verification

2.2 Automatically Collected Information

Some information is collected automatically when you use caji:

• IP address and device information
• Browser type, version, and operating system
• Duration of site usage and page activity logs
• Information collected through cookies and similar tracking technologies
• Game session data, betting history, and transaction records

2.3 Information Received from Third Parties

In some cases we may receive information from legitimate third-party sources, such as identity verification services, fraud prevention systems, or payment processors. Any such collection is always carried out in compliance with applicable laws and regulations.

Purpose of Using Your Information

caji uses the information it collects for the following legitimate purposes:

• Account management: To create, verify, and manage your account.
• Service delivery: To ensure gaming services, financial transactions, and customer support.
• Security and protection: To prevent fraud, money laundering, and unauthorized access.
• Age verification: To ensure that only users aged 21 or above are using the services.
• Communication: To send important account-related notifications, security alerts, and support messages.
• Legal obligations: To store and process information necessary to comply with applicable laws and regulations.
• Service improvement: To analyze user experience and further improve the caji platform.
• Responsible gaming: To identify signs of gambling-related problems and provide necessary support.

Sharing & Disclosure of Information

caji does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who perform specific functions on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, fraud prevention, and technical support. These partners receive only the information necessary to deliver their specific services and are bound by confidentiality agreements.

4.2 Disclosure for Legal Reasons

Information may be disclosed to fulfil legal obligations, comply with court orders, respond to requests from government or regulatory authorities, or assist with criminal investigations. In such cases, caji always endeavours to provide the minimum amount of information necessary.

4.3 Business Restructuring

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred. You will be duly notified before any such change takes place.

Data Security Measures

caji adopts industry-standard technical and organisational measures to ensure the security of your information. The key components of our security framework are:

• SSL encryption: All data transmissions are secured with TLS/SSL encryption, making it practically impossible for third parties to intercept or read your data.
• Encrypted data storage: Sensitive information stored in our databases — particularly passwords and payment details — is protected with strong encryption algorithms.
• Access control: Only authorised staff can access your information, and all access is strictly logged.
• Regular security audits: Our systems undergo regular security audits and vulnerability assessments.
• Staff training: All caji staff receive regular training on data privacy and security.

However, no digital system can guarantee complete security. We ask that you keep your password strong, do not share it with anyone, and notify caji immediately if you notice any suspicious activity.

Cookies & Tracking Technologies

The caji website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

6.1 Types of Cookies

• Essential cookies: Essential for the core functionality of the site — login sessions, security tokens. These cannot be disabled.
• Performance cookies: Used to analyse site usage statistics, which helps us improve our services.
• Functionality cookies: Used to remember your preferences such as language settings and page layout.

You can manage cookies through your browser settings. However, disabling cookies entirely may cause some features of the site to not work properly.

Data Retention Period

caji retains your personal information only for as long as it is necessary or required to be kept due to legal obligations. Generally:

• Account information: For the entire duration your account is active, and for a legally defined period after the account is closed.
• Financial transaction records: For the period required under financial regulations and anti-money laundering laws.
• Communication records: For as long as necessary to improve customer service standards.
• Identity verification documents: Until applicable legal requirements are fulfilled.

Once the defined retention period ends, information is securely deleted or anonymised so that the individual can no longer be identified.

Your Rights

As a caji user, you have a number of important rights over your own personal information:

• Right to access: You can ask at any time to find out what information caji holds about you.
• Right to rectification: If there is an error in your information, you can request that it be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, although some information may need to be retained due to legal obligations.
• Right to restrict processing: In certain cases you can ask for the use of your information to be limited.
• Right to data portability: You can receive a copy of your information in a structured digital format.
• Right to object: You can object to certain types of processing of your information.

To exercise these rights or to make any privacy-related request, please contact us directly. caji will respond to all requests in a timely and good-faith manner.

Protection of Minors' Information

caji strictly prohibits anyone under the age of 21 from using its services. We do not knowingly collect personal information from any minor. Through the age verification process at registration, we ensure that only individuals of eligible age can open an account.

International Data Transfers

caji maintains technical infrastructure in various parts of the world. As a result, in some cases your information may be stored or processed on servers outside Bangladesh. For any such transfer, we ensure that:

• Adequate data protection measures are in place in the destination country or region.
• Third-party service providers comply with our privacy standards.
• All transfers are conducted under agreements that are consistent with applicable law.

Changes to This Policy

caji reserves the right to amend this privacy policy as needed. If any significant changes are made, we will:

• Display a clear notice on the website.
• Notify registered users by email.
• Give users a reasonable period from the date of the change to review the updated policy.

If you continue to use the site after the updated policy has been published, you will be considered to have agreed to the new policy. We therefore recommend reviewing this page regularly.

Contact Us

If you have any questions, concerns or requests about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us:

Our support team is available in both Bengali and English and is active 24 hours a day, 7 days a week.